skipping personIn preparation for Indigo Gender Service’s launch, we worked with a number of gender identity clinics (GICs) to establish anyone on their waiting lists who may be eligible for our services. This included anyone who is aged 17 or over, is registered with a GP in Greater Manchester and eligible for NHS treatment, is on a waiting list for a gender clinic as of 1 December 2020, and have not yet had their first appointment.  

We sent a letter to every eligible person on the waiting list, introducing Indigo and answered some frequently asked questions.

Every  letter  is  followed-up with a call from one of our care navigators. This initial call provides an opportunity to ask questions, highlight concerns and establish if you want to switch to Indigo.  One of the unique parts of Indigo is that we have a team of care navigators, all of whom are trans or non-binary, whose job it is to be your friendly guide throughout your time with Indigo.    

If you believe you are eligible for Indigo’s services, but have not received a letter or call from a  care  navigator, please contact us at hello@indigogenderservice.uk.

There is no obligation to switch to Indigo’s  service and you can opt out at any point. However, if you do choose to switch to Indigo, you will no longer remain on the waiting list for the GIC you have previously been referred to. If you have received a letter or call from a care navigator, you don’t have to make a decision immediately and  can take some time to consider the best option for you. Our care navigators are on hand for any questions you might have.