Who we are

Indigo Gender Service (Indigo) is a partnership between gtd healthcare, a-not-for-profit organisation with an established presence in primary care and urgent care services in the north-west, and LGBT Foundation, a national charity delivering services, advice and information for lesbian, gay, bisexual and trans (LGBT) communities.  We have been commissioned by the NHS to deliver a two-year pilot for a new way of delivering trans healthcare. 

Indigo is based in primary care and led by experienced GPs. We provide most of the services offered by Gender Identity Clinics (GICs), but in a non-specialised primary care setting. This means our clinical team is based in GP practices across Greater Manchester, and we also have additional services such as voice coaching and therapeutic services delivered in settings around Greater Manchester.

We offer trans and non-binary people different ways to access support services, including assessment and diagnosis for gender incongruence. This includes holistic assessments of a patient's needs and offering referrals and signposting to other services.  As a result, to provide services, Indigo needs to collect, store and use personal data every day, such as medical records, personnel records and computerised information. This data is used by many people in the course of their work.

Indigo works with other health and social care providers to deliver a more joined up way of meeting the needs of the people who access our services. This means that, where appropriate, we may provide other people looking after you with information about the care you have received whilst using our services or ask for information about the care they provide, for example your own GP.

The main benefits are:

  • Professionals involved in your care can see information about any care or treatment we have provided. This will support their decision making and improve the care you receive.
  • This relates to both manual and electronic information – all access is strictly authorised and only takes place where a professional has a legitimate relationship to you and the delivery of your care. All access is recorded, so we know only people who should have access to information are accessing it.
  • You don’t have to keep telling different professionals your story each time you have an appointment.

Where there is a justifiable basis to do so, your information may also be shared with other organisations, such as the police.

We take our duty to protect your personal information and confidentiality very seriously and we are committed to taking all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.